How does the message function work in my customer account and who can read it?

You find the message function in your customer account. Once you're in, please click on "Manage this relationship" found in the "Home" section. On the next page you see the message box on the right hand side. Your conversation history is also shown here. Helpling can view the comments on request for quality assurance.

Please note that if you write a comment into the Notes box during the booking process it can be read by a all cleaners who receive the booking request.