Find below a sample list of articles that belong to this category. You can find more articles using the search bar above in this page.
- I placed a booking in error - how can I cancel my booking?
- How can I alter the time or date of my one-off booking?
- How can I view my next booking in my Helpling account?
- How can I view my future bookings in my Helpling account?
- My cleaner is going on holiday - how can I arrange a replacement?
- How can I cancel a single clean?
- How can I cancel my regular booking?
- How can I change my cleaner?
- My cleaner is leaving Helpling - how do I get a replacement cleaner?
- Will I be charged a cancellation fee if I cancel a booking?
- If I do not pay the full amount for a booking will the cleaner still be paid?
- How do I update my address, email address and/or mobile number?
- I would like to arrange a cleaning for more than one property - how can I add another address to my Helpling account?
- Where do I find the phone number of my cleaner?
- How does the message function work in my customer account and who can read it?
- What does the “Replace Your Cleaner” button mean?
- My cleaner did not show up, what should I do?
- What happens if my cleaner needs less or more time?
- How can I change the frequency of my recurring appointments?
- How can I alter the time, date or frequency of my weekly or fortnightly booking?
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